It is no secret that the cost of higher education continues to rise year after year.
Are students (or their parents) getting better value for their hard-earned cash? With the price of college seemingly outpacing all other economic segments, are students receiving a better experience on campus? Since they are increasingly being seen as “consumers” of education, you would think institutions that sell “learning” would be interested in the end users’ feedback. After all, these student “clients” often provide schools with years of exorbitant monthly recurring revenue (MRR).
Most other industries employ small armies of client success managers and product specialists to track feedback, answer questions, and ensure satisfaction. Why? So they can retain their clientele’s loyalty.
In the growing remote learning environment, should students feel comfortable asking questions and providing feedback to the administration -- or is it the professor’s job to handle the front lines?
These are questions that college leaders should ask themselves more often. According to a recent article in Inside Higher Ed, students seldom feel comfortable speaking up about much of anything -- particularly with the pandemic keeping them from having an on-campus experience.
“When asked if they have spoken up about an issue of importance to them in college, just 21 percent of students affirm that they have. Seniors are more likely to have done so, with 30 percent of 2021 graduates saying they have expressed themselves.”
The article is based on the results of the Student Voice survey, presented by Kaplan in association with Inside Higher Ed and College Pulse.
Only about half of the 2,000 undergraduates surveyed from 114 two-and four-year colleges and universities believed that ‘My college’s administration makes it clear to me that they want to know about my experience at college.’ Additionally, when asked whom they thought campus leaders want to hear from, 42 percent said donors, and 30 percent said faculty.
College portals serve as the primary gateway to the college experience, and rSmart’s OneCampus simplifies this process for both students and administrators. Created by the higher education community to ease the painful experience at some institutions with layers of portals to log in and out of, OneCampus unifies the campus and provides students with ample opportunities to connect, provide feedback, and reach college advisors, professors, and administrators.
OneCampus is a cloud-based service discovery search engine created by the higher ed community to be everything portals are not: simple to implement and manage, secure, infinitely scalable, and available on all devices at any time. Leveraged powerful search algorithms, sophisticated content management, and detailed user analytics solve many problems legacy portals create.
An institution needs to have students persist through to graduation. To do so, administrators need to understand how to keep students engaged with the campus community throughout each phase of their academic journey.
OneCampus helps to close the disconnect between students and their institution with an easy-to-use central platform that offers:
Close the disconnect between students and the administration today with a simple solution!
Learn more about OneCampus here on our blog, or sign up for a OneCampus demonstration!